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Our Services
We deploy powerful new technologies to boldly reimagine your CX strategies for your current and future customers.
How we help
- Lead Capture
- Lead Qualification
- Lead Nurturing
- Contact Information
- Contact History
- Communication Tracking
- Opportunity Tracking
- Sales Forecasting
- Deal Closure
- Email Marketing
- Campaign Management
- Social Media Integration
Adopting best digital technology practices to increase value through innovation, invention, and customer experience.
How we help
- Ticket Creation
- Ticket Assignment
- Ticket Tracking
- FAQs
- Self-Service Resources
- Content Management
- Live Chat Support
- Email Support
- Phone Support
- SLA Monitoring
- Response Time Tracking
- SLA Reporting
Giving you the abilitiy to measure everything form brand awareness to conversion rate down to a single ad.
How we help
- Data Visualization
- Business Intelligence
- Predictive Analytics
- Customer Segmentation
- Behavioral Analysis
- Customer Feedback
- KPI Tracking
- Dashboards
- Reporting Tools
- Third-party Integrations
- Customization Options
- API Access
Giving you the abilitiy to measure everything form brand awareness to conversion rate down to a single ad.
How we help
- CRM Software Development
- CRM Implementation
- Customization
- Integration Services
- Data Migration
- User Training
- CRM Maintenance and Support
- Mobile CRM Development
- Cloud CRM Solutions
- Analytics and Reporting
- Marketing Automation Integration
- Customer Support Portals
- Sales AutomationSocial Media Integration
- AI and Machine Learning Integration
- Security and Compliance
- Upgrade and Migration Services
- Scalability Planning
- Consulting and Strategy
- User Experience (UX) Design
Our Clients
frequently ask questions
CRM stands for Customer Relationship Management, which is a technology and strategy for managing interactions and relationships with customers. It's crucial for businesses as it helps improve customer satisfaction, streamline processes, and boost sales and customer loyalty.
SoftSmart Solutions provides end-to-end CRM development services, including CRM software customization, integration, implementation, and ongoing support.
Yes, we specialize in customizing CRM systems to match your unique business requirements, industry, and goals.
Yes, we provide cloud-based CRM solutions, offering scalability, accessibility, and cost-efficiency.
To request a quote, simply visit our website and fill out the contact form on our "Get a Quote" page. Our team will contact you promptly.
Project timelines can vary depending on the complexity of the CRM and specific client requirements. We work closely with each client to establish realistic timelines during the initial consultation.
Yes, we can integrate your CRM with various third-party tools and applications to streamline your business processes.
We implement robust security measures, including data encryption, role-based access control, and compliance with data protection regulations such as GDPR.
We offer comprehensive training programs for your team to ensure they can effectively use and manage the CRM system. Ongoing support is also available.
Yes, we can assist in migrating customer data from your existing systems to the new CRM, ensuring data integrity and accuracy.
Yes, SoftSmart offers mobile app development services for both Android and iOS platforms, including native and cross-platform solutions.
Yes, we offer expert advice on CRM strategy, helping clients identify the best practices to meet their business goals.
Yes, we can integrate AI and machine learning to enhance your CRM's capabilities, such as lead scoring and personalized customer interactions.
We design and develop the CRM with an emphasis on user experience, ensuring that your team finds it intuitive and efficient to use.
Yes, we provide post-launch support and maintenance to ensure the CRM remains secure, up-to-date, and optimized for your needs.
We maintain open communication throughout the project, providing regular updates and opportunities for client feedback to ensure the CRM aligns with the client's vision.
Payment terms are typically negotiated during project initiation, and we offer various payment options to accommodate our clients' preferences.
Our team continuously invests in learning and research to stay at the forefront of CRM development, adopting the latest industry best practices and technologies.
Yes, we can provide case studies and examples of our successful CRM projects on our website.
We work with clients from various industries, customizing our CRM solutions to meet specific industry requirements and objectives.
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