Refund Policy

1. Introduction

At SoftSmart Solutions, we strive to provide our customers with high-quality IT solutions. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the conditions under which refunds are provided.

2. Eligibility for Refunds

Refunds are provided under the following conditions:

  • The request for a refund is made within 30 days of the purchase date.
  • The product or service has not been used or downloaded.
  • For software products, the software has not been activated or licensed.
  • For subscription-based services, the request is made within 14 days of the subscription start date, and the services have not been used.
  • For custom solutions, a refund request is made before work has commenced.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Downloaded software products
  • Custom-developed software solutions once work has commenced
  • Completed service projects and consultations
  • Subscription fees after the 14-day cancellation window

4. Process for Requesting a Refund

To request a refund, please follow these steps:

  • Contact our customer service team at [email protected] or call us at +91 9803 152575 with your order details and reason for the refund request.
  • Our team will review your request and notify you of the approval or rejection of your refund.

5. Refund Process

If your refund request is approved, we will initiate a refund to your original method of payment. The refund will be processed within 10-14 business days. You will receive the credit within a certain number of days, depending on your card issuer's policies.

6. Late or Missing Refunds

If you have not received a refund after the specified processing time, please check with your bank or credit card company. If you still have not received your refund, please contact us at [email protected].

7. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

SoftSmart Solutions

Email: [email protected]

Phone: +91 9803 152575

Address: Lower Mall Rd, opp. British Co-Ed School, New Lal Bagh Colony, Patiala, Punjab 147001