Cancellation Policy

1. Order Cancellation

You can cancel your IT solution order within 48 hours of placing it. To cancel an order, please contact our customer service team at [email protected] or call us at +91 9803 152575 with your order details.

2. Conditions for Cancellation

  • Orders can only be canceled within the first 48 hours after the order has been placed.
  • Orders that have already been processed or shipped cannot be canceled. In such cases, please refer to our return and refund policy.
  • Customized IT solutions or software products cannot be canceled once the order has been confirmed.
  • For subscription-based services, you may cancel your subscription at any time, but the cancellation will only take effect at the end of your current billing cycle.

3. Refund Process

If your cancellation request is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.

4. Non-Refundable Items

Certain items are non-refundable and non-cancellable, including but not limited to:

  • Downloaded software products
  • Custom-developed software solutions
  • Completed service projects and consultations

5. Contact Information

If you have any questions or concerns about our cancellation policy, please contact us at:

SoftSmart Solutions

Email: [email protected]

Phone: +91 9803 152575

Address: Lower Mall Rd, opp. British Co-Ed School, New Lal Bagh Colony, Patiala, Punjab 147001

www.softsmart.in