Privacy Policy

Effective date: 29-July-2024

1. Introduction

Welcome to SoftSmart Solutions. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about our users. By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, place an order, or contact us, we may collect personal information such as:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (e.g., credit card details)
  • Account username and password

2.2 Non-Personal Information

We may collect non-personal information that cannot be used to identify you personally, such as:

  • Browser type
  • Operating system
  • IP address
  • Browsing behavior on our site
  • Referring website

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us understand how you use our site. You can disable cookies through your browser settings, but some features of our site may not function properly without them.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your account and orders
  • Improve our website and services
  • Personalize your shopping experience
  • Comply with legal obligations
  • Prevent fraudulent transactions
  • Send marketing and promotional communications (with your consent)

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email delivery, hosting services, customer service, and marketing assistance.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include technical, administrative, and physical safeguards. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can update your account information through your account settings or contact us for assistance. You also have the right to withdraw your consent for any specific use of your data and to request the restriction of processing of your personal information.

7. Third-Party Services

Our website may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Governing Law

This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

11. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy when transferred internationally.

13. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include the right to access your personal data, the right to have your personal data corrected or erased, the right to restrict or object to the processing of your personal data, and the right to data portability. To exercise your rights, please contact us using the information provided above.